Campaign Email Bounces

As with any email marketing campaign you will inevitably have some email addresses that will bounce. There are two types of bounces:

Hard bounces

These are permanently unsubscribed. In order to re-subscribe a contact who has hard bounced you can update their email address
Soft bounces

These are unsubscribed/rested for 30 days. After 30 days they will automatically become resubscribed. Updating their email address allows you to re-subscribe them sooner. This protects your reputation and the Campus mail servers from bombarding bounced addresses with further marketing in a short amount of time.

In addition, as we want to maintain the highest deliverability rate for all of our users, if an email address hard bounces in a campaign sent from any Campus Account then this Contact and email address will be permanently unsubscribed in every Campus Account the email address exists in.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.